Frequently Asked Questions
Our software is going to fit your business like a glove and we put in a lot of work to get you started.
If you're not convinced, run through a custom, pressure-free demo and make sure that that we're a good fit for your business in an online demo.
We can do a basic import your client data for free.
If you have a current system, we can extract your existing data from that system and put it into BookingTimes for you. It'll be as if you've always used BookingTimes. There may be an extra cost depending on the complexity of the data.
No, all administrators are completely free.
Yes - Absolutely. You can either have us manage it, or you can point your domain to our servers.
Yes, we want you to have a credible online presence for your business, and having a gmail account as your primary business contact doesn't do that..
Absolutely. We're are PCI certified and can offer HIPAA compliance to those organizations who need it.
You can use our knowledge base and ticketing system at any time of day.
If you need to get in contact with us, we're happy to answer the phone during business hours.
We'll help you with every aspect of the software and have heaps of tips to get the maximum out of the system.
We do all of the basic setup to get you lodged with the search engines. From there, there's a few steps as outlined in our support system, to show you how the system itself will supercharge your search engine rankings.
If you need extra help, we also get our search engine team to ensure you have the best search engine result.
Firstly, we map your new BookingTimes site to the structure of your old site and we can copy your current content, so you're going to at least start from your current position.
Then with a combination of our SEO tools and having bookings updating in real-time on your website (instead of in an iFrame or someone on else's website), you're going to be able to rank in a way that you never thought was possible.
We are also continually update our underlying tech, so you're going to keep up with the latest trends as well. Do you remember when websites needed to be mobile friendly? We had an upgrade path for all of our businesses.
If you think we can (or need) to do better, we'll be more than happy to rise to the occasion.
Absolutely, you can swap back and forth at any time.
We backup all of your data and website on a daily basis, plus we also ensure that the backups are able to be restored correctly.
You can also extract your data at any time from to ensure your own piece of mind.
SMS booking confirmations, reminders and bulk SMS can be sent on an ad-hoc basis and are completely optional.
Other charges may include domain renewals, adhoc website changes and custom changes to our underlying platform which can be requested through the appropriate support channels.