Strong Patient Outcomes

The Finest Clinic Software

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Putting BUSINESS into Software

BookingTimes combines everything from managing patients to referrals and marketing. We help you to get new clients, streamline your clinic processes and manage your staff through your website.

Firstly, we move your website to our platform to use our tools and high performance servers and migrate your existing data so you keep a complete history in a single location.

Your data is locally backed up constantly and secured with banking level encryption.

Upgrades, hosting, email and total support is all included.

Upgrade Website

Manage Your Schedules in One Place

Schedules are easily managed across ALL staff for a day, or for a single staff member for a week.

You can group staff with specific skills and restrict access for certain staff members.

All services are colour coded and you can enter everything including:

  • Individual appointments
  • Group sessions - catering for single or multiple client types
  • Administration tasks ie. meetings

Multiple locations are easy to setup and manage.

You keep full control over staff availability and what other people can see.

A quick glance at your day will show you which bookings have been confirmed and paid, which staff have been adding session notes and the session type.

Manage Schedule

Online Bookings 24/7

Online bookings allow you to accept bookings 24/7 and reduces the time you spend taking bookings over the phone.

You have full control over when people can book and what they can book.

Email & SMS alerts let you booking immediately synchronised on their schedule.

Online bookings can be turned off.

Online Bookings

Online Referrals

Our online referral form lets practitioners refer people through your website.

The referral form also creates the patient record, associates the patient with the referrer and lets you track referrer performance.

You can alter the form to suit your needs and have different forms for each referrer. Referrers can also drag & drop supporting files into your system.

All data is stored locally to ensure you're fully compliant with privacy legislation.

Online Referrals

Client Arrival Notifications

When a client arrives, your receptionist can easily alert the practitioner.

If the practitioner is logged into the system, it will show on their screen where they can let the receptionist know that they've got the alert.

If they're not sitting at the computer, they get an SMS to let them know their client has arrived.

Runsheet & SMS Reminder

Room Allocation

Rooms can be allocated for each booking.

Overlapping room bookings are highlighted to prevent double bookings.

Room bookings are also sent in the daily runsheet so staff know where they're meant to be throughout the day.

Room Allocation

Runsheets & SMS Reminders

Get your daily schedule automatically emailed or SMS'd to your staff each day.

Your patients can also be sent booking confirmations and reminders via emails and/or SMS.

Confirmation for bookings is supported using both email and SMS, so you'll know who needs to be followed up well in advance.

All correspondence is automatic and you can completely configure it to suit your language style.

Runsheet & SMS Reminder

Easy Invoicing

The system automatically generates the invoice complete with the relevant health fund practitioner numbers, comments and client instructions.

A single click emails the invoice to your client.

A full history is kept of each client's booking, invoice, email and sms history.

Simple, easy and professional.

Track Client History

Keep Full Tabs on Your Clients

BookingTimes automatically tracks each client's full details and history including:

  • Contact details
  • Alerts
  • Emergency details
  • Booking history - paid, unpaid & cancellations
  • Account & Voucher Balance
  • Client Notes
  • Referral History
  • Progress sheets
  • Emails & SMS history
Track Client History

Letter Generator

When you need to write a referral or just a general letter for a client, you can automatically create one using your own custom letter templates.

You can then email it off (also automatically created from a custom email template) and send it as a PDF file with only a few clicks.

Document Generator

Session Documentation

It's important to document your client's progress and any significant contact that you make with them.

You can document treatment notes, phone calls, administration meetings and anything else you can think of.

Templates can be setup for each type of booking and you can drag and drop files and photos.

Notes are saved in draft form every 15 seconds to ensure that you don't accidentally lose your work.

Session Documentation


There's loads of reports including daily, weekly, monthly, quarterly financials AND staff commissions. Some useful reports include:

  • Income breakdowns, income trends & forecasting
  • Staff commission reports
  • Outstanding payments
  • Clients requiring follow up, client demographics, lists and more
  • Trend reports for everything including bookings, revenue, location activity, staff utilisation, services and cancellations

If there's a report you need which we don't have, we'll gladly create one for you.



Marketing normally is thrown into the too hard basket. With the right tools, it can be much simpler.

Feedback Gathering

Whenever you send out an invoice, ask for feedback. Your clients can enter their feedback directly on your website which will boost your SEO and add a testimonials for other clients. The system will automatically send the client a thank you reply once published.

Targeted Emailing

You can mass email clients or target sub-sections of clients eg. Send a targetted email to clients who haven't been in 6 months ago and offer them an discount package.

A great strategy is to write your email in your blog to give you great SEO benefits which can be sucked directly into your marketing email saving you time.

Targeted SMS

You can send targetted SMS to your clients for special offers to fill up blank spots in your schedule eg. This week only, $5 off your lesson with Pam.


Easy to Start

No doubt, it's a sounds daunting and time consuming... well it is for us.

We ask you for some business information, then we do everything including:

  • Creating your website on the BookingTimes platform.
  • Adding high quality, custom website content and images to make your business really shine.
  • Migrate all your data from your existing system.
  • Configuring all services.
  • Creating all your staff accounts.
  • Give you 1 on 1 training on how to use the system and get the most out of it.

All of that is done while you use your current systems without any interruption to you. When you're ready, we'll go live over the weekend with your latest data.

It will be as if you've been using BookingTimes for years.


John Potts - Optimal Natural Therapies

John Potts

To say that BookingTimes has met my expectations is a radical understatement.

The BookingTimes website offers everyone, from a single operator to a multi-practitioner clinic, an outstanding business management tool which is affordable and flexible to meet their needs.

Free Demo